Kullu residents reel under auto fare hikes

Kullu is currently facing growing unrest due to unchecked fare hikes by auto-rickshaw operators. Both locals and tourists are being forced to pay inflated rates for short-distance travel, with no clear regulatory mechanism to prevent overcharging.

Auto-rickshaw fares have surged significantly across major routes. For example, the fare for the 1.5 km ride from Sarwari to Akhara Bazaar has risen from Rs 30 to Rs 50. Similarly, travel between Dhalpur and Akhara, just 2.2 km apart, now costs Rs 70, up from Rs 50. These 40-60% hikes have placed a heavy burden on students, office workers, and vendors who rely on autos for daily commuting.

Local residents complain that the absence of visible fare charts worsens the problem. “Most autos do not display official fare lists, leaving passengers at the mercy of the drivers,” said Neha, a resident. Many commuters have no choice but to accept these arbitrary rates or walk long distances, as affordable alternatives are lacking.

Adding to the frustration is the non-existence of a working helpline for reporting overcharging or misconduct. Without a proper grievance redressal system, many drivers continue to exploit passengers with impunity.

Despite ongoing public complaints, the Regional Transport Office (RTO) in Kullu has failed to take any decisive action. Regional Transport Officer Rajesh Bhandari maintains that overcharging can be penalised, but residents see little enforcement on the ground. The situation remains largely unchanged, allowing private operators to thrive without fear of consequences.

Worsening the crisis is the unexplained discontinuation of the Himachal Road Transport Corporation’s (HRTC) e-Taxi service. Known for its budget-friendly and standardised fares, the service offered a reliable alternative during peak hours. Its withdrawal has left the field open for private three-wheelers to dominate unchecked.

There is an urgent need for the district administration and transport department to intervene. Key measures should include the revival of the e-Taxi service, mandatory fare displays in auto-rickshaws, and the launch of a dedicated passenger helpline.

Regular inspections and strict enforcement must also be prioritized to reinstate fairness in public transport.

Until such actions are taken, the residents of Kullu will continue to suffer the consequences of unregulated fares and poor oversight — at the cost of both their daily convenience and the town’s image as a tourist-friendly destination.