Innovative methods being used for digital frauds: RBI

Jammu, February 22

Reserve Bank of India Ombudsman for J&K has cautioned that different innovative methods of digital frauds were being used by fraudsters and appealed to the people to remain away from lure of such tricks.

With a view to create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank – Integrated Ombudsman Scheme-2021, a meeting was organised by the Office of the Banking Ombudsman, RBI, Jammu, at Udhampur on Thursday.

The programme was chaired by RBI Ombudsman (RBIO) Ramesh Chand, where he made the participants aware about the precautions to be taken while carrying out banking transactions through netbanking/ debit/ credit card. He briefed the participants about RBI’s complaint management portal and the easy ways of lodging complaints under RBIOS-2021.

He advised them to visit RBI website for details on filing of complaint. The Ombudsman also encouraged the participants to come forward and raise their queries for on-the-spot disposal.

Zonal Heads of State Bank of India and J&K Bank were also present during the meeting. The meeting was attended by more than 200 participants, including branch heads of Udhampur district, members of various self-help groups, and customers of regulated entities of RBI.

Ramesh Chand explained about various initiatives being undertaken by the Reserve Bank to protect and safeguard the customers’ right and the manner of functioning of Office of RBI Ombudsman in meeting the objective of customers’ grievances redressal in cost-free, expeditious and fair manner.