Jammu Smart City Ltd CEO inspects e-bus routes

Chief Executive Officer (CEO) of Jammu Smart City Ltd (JSCL) and Commissioner of Jammu Municipal Corporation (JMC), Devansh Yadav conducted an extensive inspection drive across Jammu’s e-bus routes today to ensure service quality and to gather passenger feedback.

The drive, led by Yadav, commenced at 5 am and continued throughout the day. Yadav was accompanied by senior officials from JMC and JSCL, including Senior General Manager Finance Ashish Anand, AEE Civil (Manager Depot) Ravi Salgotra, Manager Enforcement Rakhvinder Singh and others.

Yadav and the accompanying officials travelled alongside regular commuters on the e-buses, assessing passengers’ daily experience and collecting direct feedback.

He interacted with passengers, aiming to understand their experiences regarding the operational efficiency, cleanliness and reliability of the e-buses.

Senior officials also inspected the buses’ hygiene standards, addressing passenger concerns regarding service quality. The inspection drive also aimed to address frequent issues raised by passengers, such as inconsistent ticketing practices, fare-related concerns and overcharging. Yadav instructed the crew to ensure a smooth and hassle-free experience for passengers during this festive season.

He also directed the crew to adhere to the timetable, ensure that buses stop at designated bus stops and strictly follow the established routes.

Yadav highlighted the importance of these interactions and stated, “The primary purpose of today’s inspection is to travel alongside the people and directly understand their experiences. We are here to gather feedback on the successful operations that passengers have appreciated as well as to tackle recurrent issues like ticketing problems and overcharging first-hand.” —