J&K L-G launches web portal to provide relief to kin of terror attack victims

In a significant move to provide institutionalised support to victims of terrorism, Lieutenant Governor Manoj Sinha today launched a dedicated portal for the terror victim families in Jammu and Kashmir.

“The initiative will streamline and expedite the process of providing relief, compassionate appointments and other forms of assistance to those who have suffered from terrorism in the union territory,” the L-G said.

The web portal, developed by the Home Department in collaboration with NIC, will serve as a centralised platform to capture and maintain comprehensive district-wise data on terrorism-affected families. The details of any encroachments on the property of the victims or their kin are also being captured.

“It will ensure that no legitimate case is left unaddressed and timely support is extended to eligible families in terms of financial relief, ex-gratia compensation and compassionate employment while ensuring elimination of any bogus or multiple claims,” an official spokesperson said.

The L-G will personally monitor and oversee the redressal of all cases across the UT.

A toll- free helpline numbers have also been established at the offices of the Divisional Commissioners in both Jammu (0191-2478995) and Kashmir (0194-2487777) divisions to facilitate the registration of any overlooked or pending claims.

“These helplines are being attended through dedicated control rooms as citizen interfaces for receiving grievances or queries related to pending government support to terror affected families, viz. compensation, ex-gratia relief and compassionate appointments,” the spokesperson said.

He added that the helplines have been staffed with trained personnel and will be integrated with the centralised application to ensure that every claim is formally recorded and acted upon.

In order to ensure regular oversight, coordination and follow-up on the grievances and pending claims, special monitoring cells have been constituted in the offices of the Chief Secretary and the Director General of Police.

These special cells will periodically review the status of pending and resolved cases, analyse delays or bottlenecks in processing, and coordinate with relevant departments to ensure timely and just resolution of claims.

Chief Secretary Atal Dulloo, DGP Nalin Prabhat, Principal Secretary, Home Department, Chandraker Bharti, Principal Secretary to the Lieutenant Governor, Mandeep K Bhandari, Commissioner Secretary, GAD, M Raju, Kashmir Divisional Commissioner Vijay Kumar Bidhuri, Jammu Divisional Commissioner Ramesh Kumar, IGP Kashmir VK Birdi, IGP Jammu Bhim Sen Tuti were present during the meeting.