QR-based feedback system introduced in 8 tertiary care hospitals

Government Medical College (GMC), Srinagar, has introduced a QR-based feedback system across all its associated hospitals, including eight tertiary care hospitals and the Hazratbal block, according to officials.

A spokesperson in a statement said this innovative system allows patients and their attendants to scan QR codes displayed at prominent hospital locations, redirecting them to a digital feedback form. The form enables users to share their experiences, rate services and provide suggestions, it said.

“The QR-based feedback system is designed to be user-friendly, allowing patients and attendants to provide feedback easily,” the spokesperson said. “The feedback is instantly recorded and accessible to the administration for analysis and prompt action.”

According to officials, the QR-based feedback system “aims to enhance patient experience, promote transparency, and drive operational efficiency.”

“By leveraging feedback, the administration can identify areas for improvement and take prompt action to address concerns,” the spokesperson said.

“By involving patients and their families, the administration aims to set a benchmark for quality healthcare services in the region,” the spokesperson said.

Principal and Dean of GMC Srinagar, Prof Dr Iffat Hassan emphasised, “The QR-based feedback enables us to actively engage with patients, understand their needs, and address their concerns promptly, thereby ensuring continuous improvement in our service delivery.”