Amid curfew, BSNL keeps its services open for customers

Tribune News Service

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Amritsar, April 21

Amid the lockdown, Bharat Sanchar Nigam Limited (BSNL) has kept its services opened ensuring seamless communication across the country.

In the present Covid-19 pandemic scenario, BSNL, Amritsar, is committed to maintaining the optical fibre network, the mobile network, the broadband/ FTTH internet connectivity and all the leased line services of banks/ATMs and various customers, and state/Central governments’ hotlines and telecom network.

Hemant Kumar Mahay, Principal General Manager, BSNL, Punjab, who joined recently, said during the lockdown period, BSNL kept the customer service centres opened from 11 am to 3 pm on the Albert Road, Ranjit Avenue, Guru Ravi Dass Marg, Katra Sher Singh, Atta Mandi and Tarn Taran while following the social distancing norm.

The valued customers of BSNL can approach for any of the BSNL services, including the bill payment through cheque/cash, recharge of mobile, booking of new connections of landline/broadband/FTTH and getting new mobile SIM cards.

BSNL has also provided a downloadable application “BSNL App”, which can be downloaded from playstore on the desktop/laptop or mobile to pay the bills and recharge/top up the prepaid mobile SIMs through customers’ computer or mobile.

Since the start of the lockdown period, a control room has been operational from 10 am to 6 pm at the Amritsar BSNL’s office in the Ranjit Avenue area for addressing public grievances. The telephone number of the control room is 0183-2501919.