BSNL outage: Amritsar users a harried lot

Tribune News Service

Amritsar, October 8

BSNL (Bharat Sanchar Nigam Limited) users faced service outage for hours on Friday as the telecommunication major faced service blackout. The users reported issues in accessing services, including both dial-up and broadband internet, phone and mobile internet in the past 24 hours in Amritsar and surrounding areas, including Taran Tarn.

Due to the outage, officials from the BSNL too remained inaccessible. The cause of the outage was still not known. The users of the BSNL, though, had to face tough time as mobile and internet services remained suspended.

“I could not receive or contact anyone today from my number as my mobile network remained out of service for the entire day. I started having network issues from Thursday night onwards. It was difficult for me to carry out any work today due to the snag,” said Tersam Lal, a government contractor.

Even students missed out on online classes as BSNL internet service was down too. “I missed out two of my afternoon classes as the internet was not working since 11 am today in our area. I thought that there was some issue with our network, but later some of friends too reported the same problem with their BSNL mobile networks,” said Meetu Arora, a student of Class IX, from Dashmesh Avenue.

BSNL has recently merged its Pathankot unit with Amritsar office and the local office now caters to the telecom needs of four districts — Tarn Taran, Pathankot, Gurdaspur and Amritsar. About five lakh landline, broadband, mobile, as well as leased line customers are present in these districts.