Passengers fail to board Amritsar-Dubai flight

Tribune News Service
Amritsar, August 25

Even as the Air India took the measures to inform the passengers of preponing of the scheduled Amritsar-Dubai flight, which took off from the Sri Guru Ram Dass Jee International Airport today, some of them missed it.

According to Air India officials, they adjusted the passengers in the August 30 flight and had already informed them through text messages on August 23

The passengers complained of not being informed through a proper and reliable method. Due to some technical reasons, the schedule of the flight was preponed by two hours. Consequently, the passengers who did not receive prior intimation were left stranded at the Amritsar airport.

In all, there were a total 178 passengers who had booked the flight but only 123 travelled today. The 16 passengers were offloaded either due to Covid-19 report or lack of approval from the UAE.

Vipin Kant Seth, Airport Director, said 24 passengers did not show up at the airport. Of these, 12 passengers managed to enter into the terminal building but by the time counters were already closed.

He added that despite taking all measures to inform them in advance regarding the change of schedule, these 24 passengers did not reach in time to board the flight. Even then the airline adjusted all of them on the next flight to take off on August 30.

He said they had informed the local airport authorities regarding the change of schedule take off time on August 21 and to the passengers through call center on August 23 under which text messages were delivered to all the passengers.