Railways seeks more awareness on mobile phone app to book unreserved train tickets

Unknown to the fact that the Railways is operating the Unreserved Ticketing System (UTS) app on mobile phones, hundreds of ticket seekers daily struggle to secure current tickets at unreserved ticket counters, situated in the general waiting hall of the Amritsar railway station.

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Available on Android, iOS and Windows smartphones, a large number of ticket seekers are still not aware about the working of the app.

Arrangement by the Railways for providing current tickets at its counters in the waiting hall and through automatic ticket vending machines (ATVM) would never be adequate as ticket seekers come in large numbers, said railway employees.

They stated that their numbers swell between 5 am to 8 am when most trains depart from the local railway station. Ticket seekers, most of them migrants, jostle to stand in serpentine queues. Police personnel deployed are grossly inadequate to handle the rush of passengers.

Officials stated that the Railways has been advertising about the presence of app besides publicising its presence at the railway station yet people were not taking to it.

Passengers demand counters for current windows to be opened in different parts of the city to reduce the rush of ticket seekers at the railway station.