Amritsar residents irked over poor response of PSPCL plaint redressal system

Charanjit Singh Teja

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Amritsar, July 4

Residents are upset over regular unscheduled power cuts in the city. The poor response of Punjab State Power Corporation Limited (PSPCL) 1912 helpline number has further aggravated their woes. Residents alleged that without redressal of complaints, the PSPCL sends an SMS on their mobile phones that the issue had been resolved. “Moreover, the powercom authorities don’t share the number of officials or junior engineer deployed in the area concerned regarding redressal of complaints,” they said. The PSPCL consumers said earlier the 1912 helpline provided better services, but now they were not responding properly.

Jagdeesh Singh, a resident of Bagh Ramanand said, “When the power supply at my home was cut, I filed a complaint on helpline number 1912. Without redressal of complaint, the PSPCL staff marked that the power at my house has been restored. Despite efforts, the staff concerned did not attend phone calls. I have complained to senior officials of the PSPCL in this regard.”

Rakesh Bhatia, another resident said, “Unscheduled power cuts have made our lives miserable. The poor response from the PSPCL helpline number has worsened the situation. It seems that the powercom staff on 1912 helpline number responds to complaints from posh localities only. Otherwise, they never take any complaint seriously.”

Another resident Sukh Kanwar said, “Every time I lodge a complaint about low voltage, power cut or for any other reason, the PSPCL has a one response that the supply will be restored after scheduled shutdown. However, some residents have good experience with the complaint redressal system of the powercom.”

Baljinder Singh, a consumer said, “The PSPCL generally remains on the receiving end as it has to face consumers’ ire. I, however, have got a good response from the helpline. Once I was on a morning walk when I saw sparking in a transformer that supplies power to our colony. The sparking was causing electricity fluctuation in our homes. I lodged an online complaint and to my surprise, I received a call in which the caller inquired about the location of the transformer and nature of the fault. The complaint was promptly attended. Later, two PSPCL officials visited my home to inquire if the fault was rectified or not. I feel lodging complaints through the PSPCL app evokes good response than trying on the helpline number 1912.”