BSNL loses customers due to poor service

Manmeet Singh Gill

Tribune News Service

Amritsar, October 31

Bharat Sanchar Nigam Limited (BSNL) has lost around 19,000 landline and broadband connections in the past six months owing to failure in providing efficient services to customers.

Sources in BSNL stated that customers had shifted to other private companies because they provide better services than the public sector enterprise. “Most of the landline connections in the rural areas have already been surrendered as there was no employee at these stations to attend to the public’s complaints,” said an insider.

Even these days, the BSNL is providing poor services in the Verka suburban area which is also resulting in losses for the BSNL. General secretary, BSNL Employees Union, Sarabjit Singh said, “We have been protesting for the past two weeks, demanding that officials whose policies have resulted in this decline should be shifted and competent officials should be brought in.”

He said after a large numbers of connections were lost in the rural areas, many employees had been transferred to these areas. “Now it would result in poor services in the city circle and more customers would be lost. We have demanded that focus should be kept on areas where most of the customers reside so that BSNL could be saved from further losses,” he said.

The BSNL employees stated that they would continue their protest as long as the department did not fix responsibility of the guilty.