Forum asks CIBL to pay Rs 22,000

Manmeet Singh Gill

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Tribune News Service

Amritsar, January 11

The District Consumer Disputes Redressal Forum has directed Credit Information Bureau Limited (CIBL) to pay Rs 20,000 as compensation and Rs 2,000 litigation expenses to a local resident for supplying wrong information to a bank to which he had applied for a loan.

Earlier Sukhdev Singh, a resident of Babowal village, had filed a complaint against Credit Information Bureau Limited alleging that he had applied for a personal loan from State Bank of India, Amritsar branch.

He said in January 2013, the SBI got the necessary information from the CIBL regarding running of other loan accounts in his name. As a result, he was denied loan by the bank. He said, “The CIBL informed the bank that several loan accounts are pending in his name, even as he had never obtained a loan from any bank ever. The complainant alleged that the report by the CIBL was false.” He added that in the said report only the PAN number of the complainant was identical and rest of the data was false and frivolous and not related to the complainant.

He said date of birth, passport number, voter card number and loan account holders were different from his. He said that when he approached the CIBL for correcting the report, he was asked for Rs 12,500.

The opposite party in its written reply submitted that they provide credit information of borrowers of member credit institutions and provides credit reports to such financial institutions as a credit information company. The answering opposite party issues the credit information report in a standard format and it does not create information of its own. The credit information report merely reflects the information submitted by its member credit institutions as required under the CICRA, Rules and regulations. The answering opposite party helps the credit grantors to access the complete history of the credit applicant’s credit record. It was submitted that in the complaint it was found that due to similarity in identifying details, the credit information of other persons had got merged with that of the complainant and the same has now been rectified and as such the grievance of the complainant has already been resolved.

On December 24, 2014 counsel for the opposite party got recorded his statement that the CIBIL had already supplied fresh credit information report to the complainant. As per the new report, the complainant had no pending loans.

The forum stated that two separate reports with a gap of two years were contradictory in contents, which proves that the opposite party is guilty of deficiency in service.