Matrimonial firm fails to find suitable boy, fined
Ishrat S Banwait
Tribune News Service
Chandigarh, October 2
For not being able to find a suitable match for a city resident, the consumer forum here has penalised a matrimonial service company. Wedding Wish Private Ltd, Sector 36, its managing director, a company representative and an executive were fined Rs 12,000 while also being directed to refund Rs 52,704 to the complainant.
A Sector 27 resident had approached the forum stating that on June 2, 2016, she availed of the services of the opposite parties, who deal in managing matrimonial alliance. She made a payment of Rs 58,650 for 12 months in lieu of which the opposite parties were to upload 21 profiles in her account, to arrange meetings/conferences in order to find a suitable match for her.
However, she stated that the opposite parties had been proposing matches which were “meaningless” and not in line with her requirements. On several occasions, she made a request to the opposite parties to correct their action and to show profiles in accordance with her preference, but to no avail. She thus approached the forum after serving the firm a legal notice.
In its reply, the firm pleaded that as per the service agreement, it was bound to provide 21 profiles to the complainant, but they had provided 37 profiles till date in her account as a goodwill gesture. The opposite parties were working on the profiles for the complainant in which she had shown interest. However, in August 2016, she started rejecting the meetings and conference calls.
They stated that she stopped picking up their calls and she herself terminated the service of the opposite parties. They stated that the reason was that her marriage was fixed in between and, therefore, she was interested in getting her money back. However, as per Clause 11 of the service agreement, she was not entitled to it.
The forum observed that she had given details about the occasions she and her family had felt humiliated/ harassed while talking to unknown persons and that defective profiles were sent, which were not in consonance with her requirements. “All this makes a clear pointer towards the fact that it was the negligent and careless attitude of the opposite parties who, despite framing their own terms and conditions, made situations very often where the complainant, instead of finding a suitable match, had to face frustration by talking to unknown persons with mismatching profiles/particulars,” reads the order.
The forum asked the opposite parties to refund Rs 52,704 to her. They were also directed to pay Rs 7,000 as compensation on account of deficiency in service and causing mental and physical harassment, along with Rs 5,000 as the cost of litigation.
