Matrimonial service provider penalised

Tribune News Service
Chandigarh, September 24

The District Consumer Disputes Redressal Forum has directed a matrimonial service provider, Wedding Wish Pvt Ltd, to pay Rs 1 lakh to a Zirakpur resident for failing to find a suitable match for her.

Complainant Gurmeet Kaur, a resident of Zirakpur, stated that Wedding Wish Pvt Limited (opposite party (OP)) had assured her to find a suitable match for her daughter Baldeep Dara and relying on the assurances, they had paid Rs 80,000 to them and an agreement dated August 13, 2017, was executed between them.

Subsequently, the OP started sending certain profiles online to Baldeep without disclosing their contact numbers or addresses.

After scrutinising certain profiles of proposals, whenever their proposal was picked up with a request to arrange for the meeting with the boy’s family, the OP avoided to arrange the same despite repeated requests, she stated.

They called the OP several times to arrange the meetings with the selected profiles apart from sending mails, but the OP always avoided to give any satisfactory reply on one pretext or the other.

Alleging the aforesaid acts as deficiency in service and unfair trade practice on the part of the OP, Ravi Inder Singh, counsel for the complainants, filed a complaint, praying for refund of the deposited amount, along with interest, compensation and litigation cost.

Denying the allegations, the OP stated that they did not give assurance of 100 per cent success to their client or any specific time limit as the job of the OP is only to upload the matching profiles in the account of the clients as per the preferences given by the client in the registration form. It further stated that every effort was being made to provide suitable match for their clients.

After hearing the arguments, the forum observed: “The Opposite Party has miserably failed in its professional services by not providing a suitable match for Baldeep which leads to inordinate delay in fixation of her marriage.”

Finding deficiency in rendering proper service, the forum directed the OP to refund Rs 80,000, Rs 10,000 as litigation expenses and Rs 10,000 as compensation for causing mental agony and harassment on account of deficiency in service to the complainants.