Vodafone fined for deficiency in service

Panchkula, May 25

The District Consumer Disputes Redressal Forum has directed Vodafone Mobile Services Limited to pay Rs 10,000 to a local resident for deficiency in service and causing mental agony and harassment to him.

As per the complainant, Bharat Verma of Sector 19, Panchkula, he was using three pre-paid Vodafone numbers ported out of Idea, another cellular service provider, a few months ago. The numbers were activated in his wife’s name. Besides, he also ported two numbers in his name. After activation, he had sent a DND activation request from all the five numbers. However, he still received calls or messages.

He downloaded the DND App of TRAI and reported a few messages or calls. Later, he got a message from Vodafone that his DND service was not activated and need to send a message to 1909. As per TRAI and Vodafone officials, his DND was activated. To cross-check, he sent the message at the given number to activate the DND service but was surprised to get a reply that the service was already activated.

The complainant said he was facing a huge call drop and network issues. Vodafone failed to resolve the issues despite his repeated complaints.

In its reply, Vodafone stated that the complaint was liable to be dismissed with regard to the three numbers registered in the name of the complainant’s wife as he could not file the complaint in his own name.

The forum concluded that there had been lapse and deficiency on part of Vodafone while delivering services to the complainant. — TNS