IBS Business School holds conference on voice of customers

Tribune News Service

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Dehradun, May 18

The IBS Business School at ICFAI University, Dehradun, organised a corporate conference on the “Voice of Customers’, here today.

The programme was designed to help the participants connect and engage with customers at key points and equip them with a better understanding of their customers because in today’s customer-driven economy, it is difficult to achieve success without listening to customers. Customer-perceived quality is the leading driver of business success.

Topics like Identifying and prioritising voiced needs of customers, customising products, services, add-ons and features to meet the needs of customers, building and strengthening customer relationship, prioritising issues and developments, soliciting and evaluating new concepts, ideas and solutions, were discussed in the conference.

The participants shared their experiences in the workshop and were awarded certificates. A total of 35 participants, including executives, managers, administrators and entrepreneurs, attended the conference.

Vice Chancellor of ICFAI University, Dehradun, Dr R K Lalwani, Registrar, ICFAI University, and Dean IBS Business School, Dehradun, Prof PK Dash were also present at the conference.

Ashok Jugran (Director, WNS Global Solutions) was the key speakers at the conference. Shahi Jugran (GM, naukri.com) and Ramlal Dhiman (CEO, Pratika Group of Industries) were the special guests of honour in the conference.

The event was coordinated by Prof Raghvendra Sharma and Dr Amit Joshi.

The mission of IBS Business School, ICFAI University, Dehradun, is to develop ethically grounded professional managers who can add value to the organisations and communities to which they belong. IBS has a reputation for innovative programme design and delivery, quality courseware, personalised instructions, strong industry interface, research, consultancy and publications. Through such proactive initiatives, the IBS Business School has proved itself to be a centre of excellence and continues to organise such events for the fulfilment of its mission.