New software delays work at RLA

Tribune news service

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Chandigarh,

With the upgraded new software at the Registering and Licensing Authority (RLA) office in Sector 17, residents have to wait for a longer time to deposit the file for RCs and driving lincences.

Recently, the RLA has introduced the software under which scanning of all documents of applicants have become mandatory. Residents said the scanning works was taking too much time. Sunil Kumar, an applicant, who had been standing in the queue for one hour said that the line was moving at a snail’s pace. He said t it took one-and-half hour before his turn came at the counter.

While officers said that they were trying their best to finish the work quickly but scanning of the documents was taking time and the residents would have to bear with that. They said they had opened up two additional counters for the applicants. An officer said that scanning of the documents would help the department to keep the records more safely. It will also be easy to get information more quickly with the new software.

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