UHBVN opens single window in Jhajjar to rectify inflated bills

Ravinder Saini

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Tribune News Service

Jhajjar, September 2

The Uttar Haryana Bijli Vitran Nigam (UHBVN) authorities have launched a single window system at its office in Jhajjar and Bahadurgarh towns to correct the problem of inflated electricity bills, without delay.

Under the system, the consumers do not have to submit any application with the office. They will get the rectified bill just by lodging a complaint in the register placed at the single window system.

The authorities have initiated the system while taking a serious note of the consumers’ plight highlighted by The Tribune in these columns on Tuesday.

A significant number of consumers were compelled to visit the UHBVN office to register a complaint after they got inflated bills ranging from Rs 1 lakh to Rs 3 lakh for two months.

Moreover, the consumers suffered a setback when the UHBVN officials asked them to follow a lengthy procedure to get their bills corrected.

Umed Singh of Kanungo Mohalla received his electricity bill to the tune of Rs 1.17 lakh, Deepak got a bill worth Rs 2.37 lakh and Vasudev got a bill for Rs 3.34 lakh, this was a shocker considering these residents usually get a bill up to Rs 5,000 for two months.

Ashish Dhankar, SDO with the UHBVN, said a new R-APDRP system of computerised billing had recently been implemented in Jhajjar and Bahadurgarh. The inflated bill was the outcome of a technical error that occurred while feeding the metre reading in the computer. “Under single-window system, the consumer is to lodge a complaint in the register. Then they will be asked to deposit the average bill as per their last six bill payments directly to the cashier,” he said.