325 services to be ‘SARAL’

Tribune News Service

Chandigarh, February 13

Chief Minister Manohar Lal Khattar said that over 325 citizen-centric services and schemes of 31 departments would be launched on SARAL platform on the birth anniversary of BR Ambedkar on April 14.

With this, Haryana will become the first state to have an online integrated platform with all government to citizen (G2C) services.

The CM, who was presiding over a meeting to review the functioning of SARAL portal here, said thar currently, 113 services were being delivered on SARAL platform. He also reviewed the performance of 10 departments based on their SARAL score.

SARAL ensures delivery of services within the Right to Services (RTS) timeline and the status of the application could be tracked online as well as on SMS. All departments are ranked based on SARAL score.

The Chief Minister said, “The aim of the state government is to fast track the system by removing bottlenecks in a systematic manner.” He said that it had been decided that schemes for the welfare of marginal section would also be made available through SARAL portal. To ensure that the benefit of these schemes reach the last man, e-Disha centres at the district headquarters, subdivision and tehsils would be renamed as Antyodaya SARAL Kendra to deliver schemes in addition to services.

It was informed that 60 eDisha centres at district and subdivision level are being revamped into state-of-the-art facilities. Apart from this, an integrated SARAL helpline is being established for all queries, complaints and requests.