HUDA to make major services online

Sushil Manav

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Tribune News Service

Chandigarh, January 18

Plot holders will no longer have to visit estate offices of the Haryana Urban Development Authority (HUDA) as it is going to make all major services online.

Services like approval of building plan, mortgage or de-mortgage of property, transfer permission letter, re-allotment letter, surrender of application in e-auction and withdrawal of general power of attorney will become online from January 29 when Chief Minister Manohar Lal Khattar is scheduled to launch the facility from Panchkula.

Initially, it will be started in Panchkula, Gurugram and Karnal and later in the remaining parts of the state where work on scanning of documents of plot holders is still under way.

The new system will circumvent contact between employees and plot holders and minimise the number of days taken by HUDA to provide these services.

Services like transfer permission letter and re-allotment letter that took HUDA 21 days under its citizen charter, though the actual number days often exceeds this, will now be made available online in only four days.

“There will be absolutely no interface between officials of HUDA with the people, even if they visit the office. Only the employees of the authority will be able to enter their working area with the help of their biometric IDs. Visitors will be able to meet officials in case of any complaint,” said J Ganesan, Chief Administrator, HUDA.

“Plot holders will simply log on to HUDA portal, visit their account through their password and apply online by uploading necessary documents. Even the processing fee for these services will be received online. After the passage of days meant for a particular service, the person will be able to download his document like transfer permission letter or re-allotment letter from the portal,” he added.

Ganesan said as for the approval of online building plan, the authorised architects of HUDA would upload documents, including the site plan on Autocad software of HUDA.

No hard copy of the site plan will be demanded and neither any inspection of the site by a junior engineer or other officials will be necessary for either approval of the site plan or other services. “The services are in tune with the new Building Code-2017 which is aimed at complying with ease of doing business,” Ganesan said.