Akasa Air and One Point One Solutions Partner to Enhance Customer Experience

Mumbai (Maharashtra) [India], November 13: Akasa Air, India’s fastest-growing airline, has partnered with One Point One Solutions to introduce an advanced Omnichannel CCaaS solution aimed at strengthening customer engagement and operational efficiency. The collaboration focuses on enhancing Akasa Air’s customer experience by integrating technology across communication channels to deliver faster, more seamless, and consistent interactions. This partnership brings together Akasa Air’s customer-first ethos with One Point One’s expertise in automation and digital contact centre services. The new Omnichannel solution will enable Akasa Air to manage customer interactions across voice, email, and other channels through a unified system, ensuring improved responsiveness and higher service consistency. By connecting the solution with Akasa Air’s existing data systems, customer service teams will be able to access real-time information to assist passengers more effectively. The platform is designed to streamline processes, reduce response times, and improve overall customer satisfaction.

Deployment and Partnership Details: The Omnichannel solution rollout will be completed in the coming few weeks, supported by an advanced analytics dashboard tracking key metrics such as deflection, intent accuracy, and customer satisfaction.

About Akasa Air: Akasa Air is India’s most dependable airline, offering warm and efficient customer service, reliable operations, and affordable fares - all in the Akasa Way. Akasa’s youthful personality, employee-centric philosophy, tech-led approach, and culture of service make this commitment a reality for all Indians.

Akasa Air’s consistent on-time leadership, operational efficiencies, and extremely positive customer feedback have made it a preferred carrier in India, serving over 22 million passengers since its launch in August 2022. Akasa Air currently connects with 24 domestic and six international cities, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Sri Vijaya Puram, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Darbhanga, Kozhikode, Doha (Qatar), Jeddah, Riyadh (Kingdom of Saudi Arabia), Abu Dhabi (UAE) Kuwait City (Kuwait) and Phuket (Thailand).

With a clear focus on sustained, long-term growth, Akasa Air has placed a firm order of 226 Boeing 737 MAX airplanes, powered by CFM fuel-efficient LEAP-1B engines. It currently operates 30 737 MAX aircraft, which deliver superior efficiency in reducing fuel use and carbon emissions. The aircraft also has a quieter cabin with 40 per cent less noise, fulfilling the airline's promise of being an environmentally progressive company with the youngest and greenest fleet in the Indian skies.

About One Point One Solutions Ltd.: One Point One Solutions Ltd. is a full-stack solutions provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Over the last two decades, the company has established its expertise in offering comprehensive solutions across technology, accounting, skill development, and analysis to clients in a wide variety of sectors.

One Point One USA Inc., the organization’s wholly owned subsidiary in Delaware in the United States, marks its international foray while the acquisition of IT Cube Solutions has already strengthened its presence in England, the Netherlands, Germany, Kuwait, Oman, the UAE, Qatar, India, Singapore, and Australia, apart from the US. Led by Founder-Chairman Akshay Chhabra, the company serves a growing clientele across Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare with a 5,600+ strong team.

For more information on One Point One, visit: https://www.1point1.com/ For more information on Akasa Air, visit www.akasaair.com Newsroom: https://www.akasaair.com/news-room Disclaimer: This press release contains “forward-looking statements” that is, statements related to future, not past, events. In this context, forward-looking statements often address our expected future business and financial performance, and often contain words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “should,” or “will.” Forward-looking statements by their nature address matters that are to different degrees uncertain. For us, uncertainties arise from the behaviour of the financial Industry, from future integration of businesses, and from numerous other matters of national, regional, and global scale, including those of a political, economic, business, competitive, or regulatory nature. These uncertainties may cause our actual future results to be materially different from those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements.

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