Travel agency Yatra told to speed up refund of Covid flight cancellations

New Delhi, July 9

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The Central Consumer Protection Authority (CCPA) has ordered online travel agency Yatra to speed up pending refunds for flight cancellations during the Covid-19 lockdown, the consumer affairs ministry said on Tuesday.

In its June 27 order, the CCPA directed Yatra to establish five dedicated seats at the National Consumer Helpline to contact remaining passengers for their pending refunds. The company will bear the costs of this arrangement.

The CCPA initiated suo-moto action against Yatra following numerous grievances regarding non-refund of cancelled air tickets. Yatra has reduced pending refund bookings from 36,276 (Rs 26.26 cr) in 2021 to 4,837 (Rs 2.53 cr) on June 21.