Goa resort lands in deep waters over unfair trade practice

Ramkrishan Upadhyay

Tribune News Service

Chandigarh, November 19

A resort in Goa and its agents are facing the music for the last-minute cancellation of a booking by a city resident.

The District Consumer Disputes Redressal Commission, Chandigarh, has not only directed them to refund the booking amount of Rs12,942 to the complainant but also imposed a penalty on them. They have been asked to pay a compensation of Rs10,000 to the complainant for causing mental agony and harassment, along with the litigation cost of Rs7,000.

Jyoti Rani, a resident of Sector 35, had filed a complaint before the commission after her holiday plans were spoiled due to the last-meeting cancellation of her booking by Ginger Tree Beach Resort in June, 2019. On reaching the resort, the complainant was told that her booking, which was done through Trip Clues India Private Limited, Delhi, was cancelled due to the ongoing renovation for the resort and was rather shifted to Xavier Guest Home without her consent. She said she had to spend Rs9,900 on local travelling for finding out a suitable accommodation for 17 people, including two minors and two senior citizens.

After hearings the arguments, the commission found the resort and booking agents guilty of unfair trade practice and directed them to refund an amount of Rs12,942 to the complainant with interest @ 9 per cent p.a.

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