Power firm launches 24/7 helpline for redress of plaints

To ensure faster resolution of complaints, the Chandigarh Power Distribution Limited (CPDL) has introduced a dedicated WhatsApp helpline. “This initiative aims to make power-related grievance redressal easy and more accessible,” said Arun Kumar Verma, Director, CPDL.

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Now, residents of Chandigarh can register complaints, check their status and report other concerns by simply sending a “hi” on WhatsApp to CPDL’s 24/7 helpline number – 9240216666. The service is available round the clock, making it convenient for consumers to reach out at any time of the day.

Once a consumer sends a message, an interactive menu appears, offering different service options. To register a complaint, consumers need to provide essential details such as their name and address and a brief description of the issue. After submitting the complaint, it is automatically forwarded to the relevant service centre for prompt action. The consumer will receive a notification once the complaint has been resolved. They will have the option to provide feedback after the complaint closure.

Apart from filing complaints, the WhatsApp service also provides a direct link to CPDL’s official website www.chandigarhpower.com, where users can access various power-related services.