QR code-based citizen review service launched in Chandigarh

The UT Administrator, Gulab Chand Kataria, today launched the QR code-based citizen review service and also unveiled the cyber awareness kiosks. The service introduces a transparent and efficient system for citizens to share feedback on their interactions with the police.

By scanning a QR code available at police stations, Samavesh Centres, police headquarters and Traffic Lines, traffic challaning branch and website of Chandigarh Police, the public can rate police performance based on parameters such as behaviour, response time, cleanliness, honesty and accessibility. The collected data/ratings will be used to rank police stations on a monthly basis on different parameters.

Rankings will be displayed publicly on the Chandigarh Police website, ensuring transparency and highlighting top-performing police stations. “The system empowers citizens to have their voices heard, allowing Chandigarh Police to identify areas for improvement, validate service quality and elevate overall standards,” said a police officer.

The cyber awareness kiosks, an initiative to address the growing importance of cyber security in an increasingly digital world, was also launched. Strategically placed in prominent locations, including Sector-17 Plaza, Sukhna Lake and Elante Mall, these kiosks aim to educate the public on crucial cyber safety topics and provide easy access to reporting mechanisms in case of cyber incidents. The kiosks will deliver valuable information, such as cyber safety tips, updates on recent cybercrime trends, and practical guidance for secure online behaviour.