Residents to get WhatsApp messages on power plaints

Chandigarh Power Distribution Limited (CPDL) has digitised the complaint management process at its centres in Sector 7-A and Sector 22-A. The initiative, to be extended to the remaining 12 centres in phases, is aimed at streamlining service delivery and improving consumer experience.

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The initiative was launched by CPDL Director Arun Kumar Verma today.

In the initial phase, the digital complaint management system has been implemented by the customer relations team, with a full rollout planned across all complaint centres within this financial year.

Under this new system, complaints will be registered digitally and assigned to linemen via WhatsApp, ensuring faster response times. Consumers will also receive WhatsApp notifications upon complaint registration and closure, enhancing transparency and service efficiency.

Commenting on this development, the CPDL spokesperson reaffirmed the company’s commitment to leveraging technology to enhance consumer experiences. This initiative will drastically reduce complaint resolution time and optimise service delivery, ensuring faster and more efficient solutions for consumers.