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Banks liable to pay for customers’ loss in digital arrest cases

How is it that in digital arrest cases, banks never looked at suspicious transactions of huge withdrawals or deposits.
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Illustration: Sandeep Joshi

Given the exponential rise in digital arrest scams and the difficulty faced by the victims in getting back their money, the apex consumer court's decision to examine whether these cases come under the ambit of the consumer courts and whether banks can be held liable in such cases is a highly encouraging development.

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