Rekha announces establishment of ‘mini-secretariats’ in all districts

Chief Minister Rekha Gupta on Monday chaired a high-level meeting with all District Development Committee (DDC) chairpersons and District Magistrates (DMs) at the Delhi Secretariat in a push for administrative reform and grassroots governance.

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The meeting aimed to review the progress of ongoing development schemes and streamline service delivery across the national capital.

Emphasising transparency, accountability and citizen satisfaction as key pillars of governance, the Chief Minister directed officials to ensure real-time updates and effective public engagement.

“The DM Office is the frontline of public interaction. The true measure of development lies in how satisfied the people are,” she said.

In a major step toward improving access to public services, CM Gupta announced the establishment of ‘mini-secretariats’ in all districts of Delhi. These one-stop centers will house services such as revenue, registrations, certificates, licences and public grievance redressal under a single roof. DMs have been instructed to identify suitable land and submit proposals at the earliest.

Calling for a “citizen-first” approach, she stressed that DDC chairpersons must be equipped with all necessary facilities to respond swiftly to public concerns. The Chief Minister also underlined the need for strict enforcement of administrative discipline, announcing that the attendance of department officers at all future DDC meetings would be mandatory. Absentees without valid reasons will face disciplinary action.

“Negligence and delay will no longer be tolerated. Every government officer must be responsive, sensitive and accountable,” CM Gupta asserted.

Highlighting past lapses, she criticised the previous government for neglecting revenue offices and ignoring citizen grievances. “That era of apathy is over. We are committed to real reform and direct service delivery,” she said.

To strengthen grievance redressal mechanisms, the Chief Minister ordered the installation of ‘complaint and suggestion boxes’ at all DM, SDM and Sub-Registrar offices. These will be monitored directly by the Chief Minister’s Office to ensure timely action and prevent complaints from being overlooked.

The meeting also included inputs from newly appointed DDC chairpersons, who shared insights into ground-level issues and suggestions for development. Gupta called the interaction an important step toward building a transparent and citizen-friendly administrative system.