Chatbots converse, assistants deliver
Info Nuggets
Chandigarh, Updated At : 02:47 PM Aug 08, 2025 IST
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From talk to task: Chatbots converse, assistants deliver
| Advertisement Feature/Aspect | Chatbot | Digital Assistant |
| Definition | A program that simulates human conversation. | An AI-powered tool that performs tasks and answers queries. |
| Primary Function | Responds to specific queries using pre-set logic or NLP. | Handles complex tasks, reminders, queries, and more using AI. |
| Intelligence Level | Basic to moderate (rule-based or limited NLP). | Advanced AI with machine learning and natural language understanding. |
| User Input | Mostly text-based (typed). | Text and voice-based (e.g., “Hey Siri”, “Ok Google”). |
| Scope of Tasks | Limited to predefined tasks (e.g., FAQs, booking). | Broader tasks (e.g., sending messages, setting alarms, weather updates). |
| Examples | Website support bots, banking bots, e-commerce bots. | Siri, Alexa, Google Assistant, Cortana. |
| Learning Ability | Limited or no learning capability. | Learns and adapts over time using AI/ML. |
| Integration | Usually works within a specific platform. | Integrated across multiple apps and devices. |
Summary (Chatbots talk, assistants think)
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- A chatbot is generally narrow in scope, meant for simple conversations or tasks.
- A digital assistant is more powerful and multifunctional, often using AI, voice recognition, and contextual understanding to perform a wide range of tasks.
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