Commission directs UHBVN to compensate consumer

The Haryana Right to Service Commission has ordered the Uttar Haryana Bijli Vitran Nigam (UHBVN) in Panipat to compensate consumer Bimla with Rs 5,000 for the inconvenience caused due to average billing errors.

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An official spokesperson revealed that Bimla had approached the commission after UHBVN issued her average bills despite her regular payments until May 2024. The Nigam also failed to address her request within the mandated seven-day period, subjecting her to undue harassment. She was issued average bills for nearly a year, from July 2023 to July 2024, instead of accurate readings.

Bimla initially lodged a complaint with the First Grievance Redressal Authority, but her case was closed after a month without any resolution.

Following a detailed review of the grievance, the Haryana Right to Service Commission found UHBVN at fault. “The Nigam’s failure to provide accurate billing and timely service caused undue harassment to the consumer,” stated the commission, which directed UHBVN to compensate Bimla with Rs 5,000.

The compensation must either be adjusted in her account from the Nigam’s funds or transferred directly to her bank account. The XEN of UHBVN has been instructed to submit a compliance report to the Commission by January 10, 2025.