Explainer: Why residents are upset with token service charges at saral kendras in Hisar

The administration has introduced token service charges at Saral Kendras in Hisar and other subdivisions in the district recently. Visitors have to pay Rs 200 for a token to get their work related to all transport files, including driving licences, vehicle registration etc done. Some persons complained to the state authorities that these charges were not levied anywhere in the state and thus demanded a rollback.

Why are the visitors complaining about the charges of token service at the Saral Kendras in Hisar?

The visitors have complained about the newly imposed Rs 200 token service charge at the Saral Kendra in the Mini-Secretariat, calling it unjustified. They argue that no such token fee is charged in any other Saral Kendra across Haryana.

When and how was the new Rs200 token fee introduced in Hisar district?

The district administration introduced the Rs 200 per file token fee for all transport files with effect from September 30, 2025. The decision was issued through a letter on September 29 by the Deputy Commissioner as the co-president of the District Information Technology Society (DITS).

What other service charges were increased by DITS along with the token fee?

DITS also revised two major service charges, including charges for all types of deed registration from Rs 200 to Rs 1,500 and renewal of arms licences from Rs 200 to Rs 5,000. These revised rates also became effective from September 30, 2025..

What could be the reason behind the freshly introduced token service charges and increase in earlier charges?

The administrative sources indicate that financial condition of DITS might be the reason behind the move. There are above 200 employees and DITS may have considered to levy charges to improve the financial condition of the society.

What concerns were highlighted by complainant Sushil Kumar in his letter to the Transport Minister?

Sushil Kumar wrote that the Rs 200 token fee was not charged anywhere else by the state or the Central Government, and called it unjustified, wrong and an additional burden on the public. He said the charge affected people who visited for issuance of driving licence, vehicle registration, and other related work.

What were the official responses from the authorities regarding the issue?

Hisar SDM Jyoti Mittal stated that the matter concerned the district administration. Haryana Transport Commissioner Atul Kumar clarified that no such instruction was issued from the head office, and that the decision fell under the District Information Technology Society (DITS) headed by the Hisar DC.