Fake vehicle records hit BPL families; govt finally sets up redressal system

In Sirsa district, the administration has finally acted following persistent complaints from residents regarding incorrect vehicle details about two-wheelers and four-wheelers appearing in their Family ID (Parivar Pehchan Patra). The issue drew widespread attention after repeated media reports highlighted how these errors were affecting economically weaker families.

On Thursday, local officials announced that a new feature has been added to the official portal, allowing citizens to lodge complaints about such discrepancies. According to officials, affected individuals can now approach the nearest Atal Seva Kendra, CPLO office, or the Block Development and Panchayat Officer (BDPO) office, where help desks have been set up to facilitate the process. Complaints may also be submitted online at the official website: pppoffice.haryana.gov.in.

The Tribune was the first to report on several such cases in the district. In one instance, a temple priest who only owns a bicycle was incorrectly recorded as the owner of a four-wheeler. As a result, his name was removed from the Below Poverty Line (BPL) ration card list, and he ceased receiving subsidised foodgrains. Similar errors affected a vegetable vendor, a barber and a daily wage labourer—each wrongly shown as vehicle owners and subsequently excluded from BPL benefits, leading to significant hardship for their families.

Despite visiting government offices numerous times, these families struggled to have the records corrected, receiving no assistance for months. It is only after growing public pressure and media coverage that the authorities have offered a mechanism for redressal.

Ravindra Kumar, District Manager of CRID, acknowledged the high volume of complaints regarding erroneous vehicle entries in Family IDs. He said the department has now introduced an online provision to simplify the grievance process. If the vehicle in question was sold, the complainant must upload a copy of the RC (Registration Certificate) and sale deed. In cases where the vehicle has been scrapped, a certificate issued by the relevant authority must be provided. If a vehicle has been wrongly linked to someone’s Family ID, a complaint can be filed through the online portal. Headquarters will verify the claim and rectify the error after due investigation.