Gurugram residents can now register civic complaints on WhatsApp

Gurugram, July 21

The Gurugram Metropolitan Development Authority (GMDA) has upgraded its complaint handling system, integrating it with WhatsApp and other social media platforms.

Citizens can now raise complaints related to the GMDA, Gurugram Municipal Corporation (MC) and Manesar Municipal Corporation (MC). The addition of the WhatsApp feature and integration with social media platforms aim to make the system more citizen-friendly and improve grievance redressal.

Citizens can register their complaints on WhatsApp at 7840001817, along with photographs to highlight the nature of their issue. They can also give a missed call to 9873353224, and a call centre executive will return their call and register the complaint, said PK Aggarwal, Consultant, Smart City Division, GMDA.

Additionally, GMDA has integrated its complaint handling system with social media platforms like Twitter, Facebook and Instagram.