Harass home buyers, face penal action: HARERA to promoters

Our Correspondent

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Gurugram, November 11

To ensure that the home buyers are given relevant information about the plan, specifications and timeline, the Haryana Real Estate Regulatory Authority (HARERA) has warned of penal action against the violaters. The HARERA Bench, headed by KK Khandelwal, Chairman, and members SC Kush and Samir Kumar, observed that many complaints regarding allegations of misbehaviour and improper treatment to the allottees by the promoters had been filed before the authority.

The Bench has directed two promoters, Emaar and JMD, to train the customer relation management department and ensure that the allottees are treated with dignity.

“An allottee has the right to visit the site and check the quality of construction work. However, even after persistent requests, no such opportunity is being given to allottees. When they visit the site, the security guards of the promoters not only prevent them from inspecting the work, but also misbehave with them. The treatment meted out to allottees is illegal,” said Khandelwal.

The authority had observed during the proceedings that representatives of promoters rebuke, reprimand and scold allottees, he said.

“This kind of hostility demands attention. The real estate sector is currently going through a critical stage due to less demand and loss of faith of consumers,” said Khandelwal.

The authority is in the process of finalising a code of conduct for the promoters and their staff.