Intensify public outreach: CM Saini to senior police officers

Chief Minister Nayab Singh Saini today directed senior police officers across the state to intensify public outreach efforts and ensure faster resolution of residents' grievances.

He emphasised that the foundation of effective law enforcement lay in public trust. Every police officer, from the Commissioner to the DSP, must remain closely connected to the concerns of people. Increased interaction with villagers, youth, and local communities, he said, would be instrumental in addressing issues such as drug abuse and criminal activity.

Highlighting the importance of community presence, the CM stated that maintaining open communication with residents and actively listening to their problems were core responsibilities of police personnel.

He called for the adoption of a friendly policing model where prompt grievance redressal formed the backbone of law enforcement operations.

To ensure effective implementation, Dr Sumita Misra, Additional Chief Secretary, Home Department, has issued instructions to all senior police officials, including Commissioners of Police. The directives mandate officers to conduct regular field visits, including mandatory overnight stays in villages, to strengthen their engagement with local communities. Additionally, any complaints regarding other government departments must be promptly forwarded to the Deputy Commissioners or relevant authorities for swift resolution. Officers were also required to submit comprehensive night halt reports through the Haryana Human Resources Management System (HRMS) application, in accordance with established Standard Operating Procedures.

All officers must designate fixed office hours for public meetings. They were required to remain available in their offices from 11 am to 12 pm and from 3 pm to 4 pm on working days to listen to grievances.

The monitoring mechanism has also been strengthened. Officers will submit bi-weekly compliance reports to the Home Department.