MCG to install boards with officials’ contact numbers for easy public access
In response to the growing civic issues faced by residents of Gurugram, the Municipal Corporation has announced the installation of flex boards displaying the contact numbers of officials at key locations across the city. These boards would be placed at the gates of residential societies, community centres, parks, intersections and other public spaces.
MCG launches 24X7 helplines
The MCG has introduced three 24-hour helpline numbers to help local residents lodge their complaints more efficiently. For problems related to civil works, solid waste or cleanliness, residents may contact the helpline on 7290097521. For complaints regarding horticultural waste, the dedicated helpline is 7290076135 and for concerns about construction and demolition waste, residents should call 7290088127.
With the phone numbers of the relevant MCG officials easily accessible, residents would be able to contact them to resolve common civic problems such as water supply, sewerage, sanitation, street lighting and cleanliness in a timely and transparent manner.
Previously, the MCG had launched social media platforms to facilitate communication between residents, local businesses and municipal officials. In addition, ‘Samadhan Shivirs’ have been held daily at the MC Commissioner’s office to provide a forum for addressing citizens’ concerns.
MCG Commissioner Ashok Kumar Garg emphasised the importance of this initiative, stating, “This is not just about transparency; it is a crucial step towards fostering a more collaborative and responsive environment. Direct communication between MCG officials and the community will lead to more effective problem-solving, build trust, improve decision-making and promote accountability.”
Ashok Kumar, the secretary of the Residents Welfare Association (RWA) of Jal Vihar Colony, Sector 46, expressed support for the new system. He said it would help local residents resolve their problems easily. He also pointed out many residents, particularly the elderly, were not tech-savvy and struggled to use social media platforms to raise concerns.
Currently, hundreds of residents visit the MCG offices daily to lodge complaints regarding sewerage, water supply, drainage, roads, cleanliness, horticulture, enforcement, property tax and street lighting. Often, officials spend hours hearing complaints, sometimes failing to address their official duties effectively.
By making these contact numbers more readily available, the MCG hopes to improve service delivery and make it easier for residents to get their issues resolved without the need to visit the office in person.
