Panel to review timelines for delivering services by HSVP

Saurabh Malik

Tribune News Service

Chandigarh, June 23

The Haryana Right to Service Commission (HRTSC) has made clear its intent to review the timelines prescribed for the delivery of services notified by the Haryana Shahari Vikas Pradhikaran (HSVP).

The commission made it further clear that the current timelines were fixed when the HSVP — erstwhile HUDA — was delivering services offline. But now, the delivery of services is being done online. As such, the commission is of the opinion that these timelines are required to be revisited and re-fixed. “The commission may, after enquiry, propose to make suitable recommendations to the government,” the HRTSC added.

The commission also issued notices to four estate officers for personal appearance and the production of documents pertaining to the alleged failure of services to be delivered. Those put on notice are two estate officers of Gurugram, HSVP, and one each in Panchkula and Faridabad.

Secretary to the commission and HCS officer Meenaxee Raj said HRTSC Chief Commissioner TC Gupta issued the notices for July 8 and 9 in exercise of powers of a civil court conferred by the Haryana Right to Service Act, 2014.

One of the notices said it had been ascertained that the Estate Officer-I, HSVP, Gurugram, had failed to deliver or delayed the delivery of notified services in accordance with the Act in many cases. Therefore, it was decided by the commission to initiate suo motu inquiry.

It would be carried out to ascertain whether services were delivered within the notified timelines to the applicants, who submitted their application between January 1 and March 31 to the designated officer.

In cases where any of the services were not delivered to the applicants, the commission would ascertain the names of officers responsible for the non-delivery of services or delay in the delivery for deciding whether action for the imposition of penalty/ recommendation of departmental action was called for.

The HRTSC has been conferred powers under the Haryana Right to Service Act, 2014, to initiate suo motu inquiries against the government departments failing to deliver services falling under the ambit of the commission. It enjoyed the powers of a civil court under Section 17 of the Act.

The need for it

• The Haryana Right to Service Commission has said the timelines were fixed when the HSVP — erstwhile HUDA — was delivering services offline
• Now, the services are being delivered online. So, the commission says the timelines are required to be re-fixed