Power panel team to tour state to redress plaints

Tribune News Service

Chandigarh, December 1

Members of the Consumer Grievances Redress Forum (CGRF) of the Uttar Haryana Bijli Vitran Nigam (UHBVN) will make extensive visits in December for hearing grievances of consumers and to address their complaints.

An official spokesperson said here today that the proceedings of the CGRF would be held at following places: Kaithal (December 3), Panipat (December 6), Yamuna Nagar (December 8), Jhajjar (December 10), Sonepat (December 13), Karnal (December 15), Kurukshetra (December 17), Ambala (December 20), Panchkula (December 22), Rohtak (December 24), Shahabad (December 27) and Gharaunda (December 29).

Except on field visit, the CGRF will be available at the headquarters from 9 am to 5 pm to hear the grievances of the consumers visiting office.

He said the CGRF would take all grievances/complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, non-compliance of the Haryana Electricity Regulatory Commission orders etc.

However, the cases of theft and unauthorised use of electricity, offences and penalties as specified under Section 126 and Section 135 to 139 of the Electricity Act, accidents and inquiries as under Section 161 of the Act would not be considered by the forum, he added.