UHBVN told to grant Rs 3K relief over delay in meter installation

The Haryana Right to Service (RTS) Commission has directed the Uttar Haryana Bijli Vitran Nigam (UHBVN), Panchkula, to grant Rs 3,000 compensation over a delay in providing a notified service to a consumer.

Giving this information here today, a spokesperson of the commission said Rajesh Yadav, a resident of Jhajjar district, had approached the commission regarding the replacement of his old meter. After lodging a complaint on July 18, 2024, he received a call from the nigam that the new meter had arrived and would be replaced within two-three days. However, no action was taken.

Instead, the complainant alleged that he received a call from the concerned JE, stating that no meter was available in the store and that the meter could not be replaced. From the complainant's account, it appeared that the JE was seeking illegal gratification, causing delays in installation, he claimed.

The complainant further alleged that the SDO concerned fabricated a document by sending a satisfaction letter purportedly signed by one Jai Parkash Yadav, who, according to the complainant, was neither a tenant nor an employee on the premises.

The commission considered all facts of the case and it was only after an appeal was filed with it that the meter was replaced on November 26.

It said for a service that was supposed to be delivered within three days in urban areas, it took over four months to provide it.