Big strides in digital tech: 325 govt offices become paperless

As many as 325 government offices have become paperless with the expansion of the e-office system. It includes 20 new secretariat branches, five new directorates, offices of all 12 Deputy Commissioners, 13 SPs, 71 SDMs, 88 BDOs and 127 field offices. “The shift towards a paperless and faster administrative process has significantly improved internal efficiency and ensured greater transparency in decision-making,” said a government spokesperson.

He said the state had taken big strides in adopting digital technology to deliver services efficiently, transparently and directly to the people. “Over the past two-and-a-half years, this shift has not only improved administrative functioning but also brought tangible benefits to citizens, making governance more accessible and responsive,” he said.

Among these initiatives, one of the most impactful initiatives has been the Mukhyamantri Seva Sankalp (MMSS) Helpline 1100. Designed as a central grievance redress platform, around 1.49 lakh complaints were registered in the financial year of 2024-25 alone, a majority of which have already been resolved. “This initiative has helped improve the citizen satisfaction rate from 70 per cent to 71 per cent. The MMSS platform has also grown into a centralized call centre supporting other helplines such as the PDS Helpline 1967 and the disaster helpline,” the spokesperson said. A WhatsApp Chatbot had also been launched to enable citizens to access information quickly and easily, he added.

Besides, the Himachal Online Services (e-District) portal has become a vital platform for citizens seeking government services. “With the addition of 100 new services in 2024-25, the portal now offers 315 online services, enabling citizens to access everything from certificates to welfare schemes,” the spokesman said.