...Additional inputs for LG story

The existing portal has now been integrated downwards to the district level by mapping another nearly 1,500 public offices in 20 districts of the UT from the existing 250, which is the widest possible coverage that has been conceived and enabled in the online management of public grievances in J&K. This has made it the first online grievance management system/ portal in the country that is linked with the Central government (at the top) and districts and even further downwards to the tehsils and blocks (at the bottom).

The L-G said the government was committed to undertaking all radical reforms to put in place a “people-centric good governance structure” that had an institutionalised grievance redress mechanism. This, he observed, was the most important component of a well-governed responsive administration and an indicator of efficiency and effectiveness of the administrative processes.

Terming it as a step towards gaining the people’s trust, the L-G remarked that an effective grievance redress mechanism was the lifeblood of any good governance system and was the priority for the J&K Government. A common citizen wants a sympathetic, courteous, responsive and helpful administrative set-up, he maintained.