Poor broadband speed irks BSNL customers

BQ—– “We understand the sensitivity of the situation, but if the private operators are working, why can’t BNSL? If they don’t want to work, they should close their services,” — Ankush Khajuria, a resident of Roop Nagar

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Amit Khajuria

Tribune News Service

Jammu, April 3

At a time when people are totally dependent on broadband, due to non availability of 4G mobile internet in the Union Territory, customers of Bharat Sanchar Nigam Limited (BSNL) continue to suffer due to poor speed.

As most companies across the country are opting for work from home to contain the spread of Covid, the government-run telecom operator is taking its customers for granted by not ensuring undisrupted services.

The poor speed of internet and disrupted connection has irked those working from home and students who are dependent of the internet for their studies due to the countrywide lockdown.

“I am using BSNL broadband for the past 10 years. The internet speed I was getting for the past 7-8 months was terrific. But I have to lodge complaint of fault every fortnight and now, during the lockdown, the company has started closing the complaint without rectifying the fault,” said Ankush Khajuria, a resident of Roop Nagar.

“We understand the sensitivity of the situation, but if the private operators are working, why can’t BNSL? If they don’t want to work, they should close their services,” he added.

People complain that the BSNL officials do not pick the call and even the name and mobile number the company provides at the time of complaint booking remain switched off.

“They are taking advantage of the situation and their monopoly. They know that customer cannot visit the exchange due to lockdown,” said Sahil Sharma, a resident of Bantalab.

“We are told by our office to work from home, but it is impossible without the internet. We are paying a huge amount for broadband every month but BSNL is taking advantage of its monopoly,” he added.

After mobile internet was snapped in J&K on August 5 last year, people were totally dependent on broadband services in the newly formed UT. Though Reliance Jio has also started its fiber services in J&K, but it is yet to reach many parts of the Jammu city.