Provide services within 25 minutes of issuing token, Sewa Kendra staff told

Tribune News Service

Jalandhar, October 3

As applicants had to wait for long to complete their application forms, Deputy Commissioner Ghanshyam Thori directed the staff at Sewa Kendras to ensure that everyone who is issued a token was able to wind up his work within 25 minutes.

Thori directed the staff to ensure promptness in delivery of services for residents’ convenience after having approached a Suwidha Centre. He said the district administration was duty-bound to provide citizen-centric services to people in a time-bound and hassle-free manner.

Thori had conducted surprise visits to Sewa Kendras a few days ago while being accompanied by Assistant Commissioner Harpreet Singh. He had visited various service delivery counters and interacted with the public there while taking their feedback. Thori reviewed various phases of citizen-centric services from issuing of a token number to delivery of the service.

He asked officials to carry out inspections of the working at Sewa Kendras intermittently, while laying emphasis on time-bound services without any inconvenience to the people.

He said Sewa Kendras were opened by the state government to facilitate people and any sort of laxity on their part would not be tolerated at any cost. The DC said zero-tolerance policy must be adopted against any sort of inordinate delay by Sewa Kendras and stern action would be taken against the management of Sewa Kendra.

The DC also asked the staff working in the Kendras to be polite and courteous to people as they were here to serve them. The work distribution among the staff members must be done in a proper manner to streamline the system, he said.