Phagwara MC unveils WhatsApp QR code for complaint regn

In a landmark move towards citizen-centric governance, the Municipal Corporation, Phagwara, has become the first civic body in Punjab to introduce a WhatsApp QR code for public grievance registration. Developed in collaboration with Softel Solutions, led by Kunal Sharma, the initiative enables residents to register complaints with unprecedented ease and speed.

With this system, citizens can now simply scan a QR code to directly send their grievances through WhatsApp. The process eliminates paperwork and delays, ensuring a quick, transparent, and accessible mechanism for every household.

Municipal Corporation Commissioner Dr Akshita Gupta described the initiative as a transformative step in bridging the gap between citizens and governance.

“For the first time in Punjab, residents can now scan a QR code and register their complaints instantly. This reflects our commitment to efficiency, accountability, and citizen-first service delivery. I commend Kunal and the team for their outstanding work in developing this innovation. Their technical expertise and dedication have been crucial in bringing this project to fruition,” she said.

Mayor Rampal Uppal termed the launch a milestone in the city’s governance journey.

“This initiative empowers citizens to voice their concerns directly and ensures that every grievance is addressed swiftly. It brings municipal services closer to the people and sets a benchmark for transparent and responsive governance,” he said.

The WhatsApp QR Code system marks a significant digital advancement for Phagwara, positioning the city as a frontrunner in adopting technology-driven civic solutions. Officials expressed confidence that this model would serve as a precedent for other municipalities across Punjab to replicate.

The Municipal Corporation has urged residents to actively utilise the facility, underscoring its potential to improve complaint redressal timelines and strengthen citizen-government engagement.