Google to employ 3,800, India on list

After facing criticism that the tech giant relies more on low-cost, third-party temporary workers, Google has announced to hire 3,800 “in-house” full-time employees in 2020 at various sites, including in India who will provide customer care support 24/7.

To date, customer and user support, such as answering calls, product troubleshooting and campaign set-up, has often been supplied by third-party organisations on Google’s behalf at various back-end outsourcing hubs across the world including India.

“In 2020, we’ll be expanding our footprint by opening a Google Operations Centre in Mississippi, to join new and expanding sites in India and the Philippines,” Troy Dickerson, Vice-President, Google Operations Centre, said in a statement.

In 2018, Google announced a pilot programme to enhance customer and user support by bringing some of these jobs in-house, so the work is undertaken by employees.

“Based on the great feedback we’ve received, we’re expanding by the end of 2020, we have created more than 4,800 Google customer support jobs, including the 1,000 Google customer support agents already working in our Google Operations Centers,” informed Dickerson. “Agents can also participate in local culture clubs and have access to free meals while at work,” said Google.

The Google Operations Centre provides user and customer support to Google’s customers and users around the world.

The announcement came after 10 US Senators in August called on Google to make contractors full-time employees after they’ve worked with the company for more than six months. IANS