EPFO launches call centre to address grievances of 22 lakh subscribers

The Ludhiana Regional Employees’ Provident Fund Organisation (EPFO) has launched a dedicated call centre to register and address the grievances of over 22 lakh subscribers, both employees and pensioners, from over 15,000 registered establishments.

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Sharing details, the Regional Provident Fund Commissioner (RPFC-1) Saurabh Swami said the minimum time of 48 hours and maximum time of five days has been fixed to resolve the grievances that will be registered at the call centre.

He said the member employees, pensioners and employers can call at 0161-2423611 to register their grievances pertaining to the EPFO, which will be duly received and registered under the supervision of a senior officer for early resolution.

Swami said the complainants would be intimated about the status and resolution of their complaints on their registered mobile numbers.

“In case the complainants are not satisfied by the handling or resolution of their complaints at the call centre, they can approach the senior officials at the regional office,” the RPFC-1 asserted, while adding that the social media handles of the EPFO would continue to look at the complaints posted through those channels as well.

“Our main motto is to provide trouble-free and prompt service to our subscribers as well as pensioners and that also preferably at their doorstep, wherever possible. This organisation is handling several crores of provident fund and pension accounts all over the country and is providing seamless and swift service to its subscribers,” Swami added.