MHA control room to directly address truckers’ complaints

Tribune News Service

New Delhi, May 3

The government today decided to directly resolve complaints and issues related to drivers and transporters on passage of goods carriers, including empty trucks, through the Ministry of Home (MHA) central control room, where officials from Ministry of Road Transport & Highways (MoRTH) have been attached and helpline numbers have been issued for the purpose.

The decision was taken as complaints continued to pour in despite Union Home Secretary writing to state and UT chief secretaries, asking them to communicate to field officials that inter-state movement of goods carriers is allowed across the country, a senior MHA official said.

In an official statement, the MHA said: “In order to ensure faster resolution of the complaints/issues of the drivers/ transporters on passage of goods carriers, including empty trucks, for inter-state movement across the country during lockdown, the Union Government has decided to utilise the control room of MHA, where officers of the MoRTH are also being deputed for this purpose.”

It further said MHA helpline number 1930 was being made available for the benefit of drivers/transporters to lodge complaints pertaining to the lockdown. “In addition, NHAI helpline number 1033 is also made available for national highway-related grievances,” it added.

Noting that movement during the lockdown was governed by the MHA orders, it hoped the mechanism would “greatly address the issues/hurdles” in the movement of goods across states/UTs during lockdown.

Helpline

• Truckers can dial MHA helpline number 1930 to lodge complaints pertaining to the lockdown
• In addition, NHAI helpline number 1033 has been made available for NH-related grievances
• The decision comes as complaints continue to pour in despite advisories to states/UTs, say officials