7 social media giants comply with new rules, Twitter dithers

Grievance redressal system

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Facebook, WhatsApp, Sharechat, LinkedIn, Koo, Telegram and Google have shared details of grievance redressal system

System comprises appointing chief compliance officer, nodal contact person and grievance officer

Twitter too shared details of a lawyer as nodal contact person and grievance officer, but govt officials said the lawyer wasn’t a company employee

Tribune News Service

New Delhi, May 28

After days of face-off with the government over the new and stringent Information Technology intermediary rules, seven social media giants on Friday complied with major provisions of the regulations that require the platforms to create India-based redressal mechanisms.

Top government sources said Facebook, WhatsApp, Sharechat, LinkedIn, Koo, Telegram and Google today complied with the new rules and shared with the Ministry of Information Technology details of their chief compliance officer, nodal contact person and grievance officer to address local complaints regarding unlawful messages. Sources said Twitter had not complied yet.

Officials said after a firm response from the government on Thursday, Twitter sent a communication late last night sharing details of a lawyer working in a law firm in India as their nodal contact person and grievance officer.

“But this does not tantamount to compliance. The new rules require that these designated officers of significant social media companies must be the employees of the company and residing in India. Twitter has not yet sent the details of the chief compliance officer to the ministry,” an official said.

IT Minister Ravi Shankar Prasad had yesterday clarified that the government fully recognised and respected the right of privacy of people and that ordinary users of WhatsApp had nothing to fear about the new rules. “The objective is to find the first originator of an offensive message already in circulation,” he said.

The rules, the government said, were designed to prevent abuse and misuse of social media.