A-I offers full refund for flights cancelled during lockdown

Tribune News Service
New Delhi, June 1

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With Air India having unused tickets of lockdown period worth Rs 500 core, sources say the airline has offered its customers to redeem them for their travel till August 24 without paying the higher difference in the charge of bookings.

Besides, the national carrier has also decided to provide the option of full refund to passengers who were scheduled to travel between March 23 and May 31, but had their flights cancelled, they said.

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Air India has said in case of refunds, cancellation charges will stand waived and passengers will be eligible for full refund. Travel aggregator platform EaseMyTrip said Air India would have unused tickets worth over Rs 500 crore value and almost 70-80 per cent people will opt for refunds. Rest 20-30 percent people would have booked tickets in low/sales fare so they will keep their ticket open for future use, it added.

“Air India has begun providing refunds to its customers though through a complex process that takes 60-75 days and involves travel companies submitting manual applications for refunds. Both these moves will help enhance perception of customers on Air India,” Nishant Pitti of EaseMyTrip said.