VRS drains MTNL of staff

Mumbai, February 26

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Subscribers to Mahanagar Telephone Nigam Ltd’s telephone and broadband Internet services are at the receiving end as more than 80 per cent of its employees have opted for the Voluntary Retirement Scheme (VRS). Due to this, phones of MTNL subscribers have gone dead.

Worse still, subscribers have nowhere to complain because most of the agents handling customer services at MTNL’s call centres have also opted for retirement, says a senior official from the MTNL Mumbai’s head office at Prabhadevi. An official says there is no solution in sight since the MTNL is not planning to hire any staff. Those who have opted for VRS have been urged to pitch in. — TNS